Macy's Praise

I wrote this to the Macy's corporate as a praise and not as a complaint that I frequently do. Basicaly I got a $275.00 cashmere blend Kenneth Cole coat for $32.00:

I would like praise the actions of the associate Neela from the Men's Coats department. I was looking to buy a coat yesterday at the Macy's Herald Square, and one of the coats that was on sale caught my eye, and the price was right as well, so I got it and headed to the counter to pay for it. When another saleswoman scanned the coat, she told me that the price is higher than what was said on the pricing flag that was fixed to the top of the merchandising fixture. I told her that the price should be lower, but she insisted and said that some other customer has hanged it on the wrong merchandising fixture rack, so I declined the purchase, chose not to argue about the pricing issue and went to investigate this matter. When I scanned the barcode through the self-service price scanner the price indeed was higher in the system than the advertised price. I then went back to the merchandising fixture and found that there were over 10 coat of this same style hanging from the 2 sides of the merchandising fixture rack (4 sides). I went back again to the counter and the previous saleswoman was not there, but saleswoman/associate Neela was there. I pointed this issue out and explained what has happened before, she agreed with me about the pricing issue and said that she will adjust the price to the advertised price. She also took and scanned the coupon for 20% off that was mailed to me through the mail. Associate Neela did what was right: she adjusted the price to the one that was advertised on the rack fixture price flag and she did not tried to argue about this. If all Macy's store associates would be like Neela, and would all do what is right (that is to honor the advertised prices, and not argue about it) then a lot more customers would be happy about their store experience and would not feel cheated.

-Alex

Fashion Institute of Technology Complaint

On Thursday, January 31st, at around 1:10PM I stopped-by at Registrar's office at the Fashion Institute of Technology to hand-in my transcript in a sealed envelope from Brooklyn College. I handed-in the transcript envelope to the receptionist that was on duty at around 1:10-1:15PM. He told me that the process of uploading the transfer grades into the system takes around 10 or so days. After handing-in transcript envelope, I left the Registrar's office.

2 weeks passed by with no progress, so on Thursday, February 14th, at around 1:15PM I stopped-by again at Registrar's office at the Fashion Institute of Technology to inquire about the status of the entry of the transfer grade from the Brooklyn College's transcript that I handed in 2 weeks ago. The receptionist told me to fill out he "Student Intake Form", which I did and handed it in back to him, and the receptionist gave me the yellow copy of it, after which he told me to wait for the changes to occur in the DARS online information system, or either wait for someone from the Registrar's office to contact me via email or by phone.

1 weeks passed by with no progress, so on Thursday, February 21st, at around 1:15PM I stopped-by again at Registrar's office at the Fashion Institute of Technology to inquire about the status of the entry of the transfer grade from the Brooklyn College's transcript that I handed in 3 weeks ago. The receptionist went somewhere within the Registrar's office area and came back several minutes later and said that the registrar is away from the office and that I should come back at 2:30PM to see him. I came back at 2:30 and this time there was another receptionist at the front desk; I explained to her about my situation, she made a copy of my yellow "Student Intake Form" and said that Mr. Omotoso will upload the transfer grade changes to DARS, and that I should see them "either today or tomorrow"; referring to today [Thursday, February 21st] and tomorrow [Friday, February 22nd].

On Tuesday, February 26th, at around 1:15PM I stopped-by again at Registrar's office at the Fashion Institute of Technology to inquire about the status of the entry of the transfer grade from the Brooklyn College's transcript that I handed in 27 days ago. The receptionist made a photocopy of my yellow "Student Intake Form" and assured me that the issue will be resolved by the end of today
(February 26th, 2013) and that I should check my account on DARS online information system periodically to see the results of the transfer grades and credits. After this I left the Registrar's office.

As of right now [Tuesday, February 26th, 10:42PM] there has been no progress in terms of my course credit transfer from Brooklyn College to Fashion Institute of Technology. Almost 1 month passed and it seems that no one at the Registrar's office has put any time or effort into taking a closer look into my issue. A simple thing as a uploading provided information [transcript] should not take this long.

I want the Fashion Institute of Technology's Registrar's Office to upload the grade and credits from the Brooklyn College's transcript that I handed in to my DARS account within Fashion Institute of Technology's online information system.

Olive Garden Complaint

Yesterday on Friday 27th 2013, I have visited Olive Garden restaurant number 1567, which is located on 696 Avenue of the Americas in New York City, and after I was seated and given the regular menu, I asked the waiter Tyler B if the Endless Pasta Bowl promotion was still available, to which he replied that it was no longer available. I was disappointment that I missed the Endless Pasta Bowl promotion but I still ordered grilled chicken flatbread and a drink. When I later came back home, I found the weekly circular with the Olive Garden insert, and it is advertised that Endless Pasta Bowl is available through September 29. I called the store's telephone number that was printed on the bottom of the sales receipt, and the woman on the other end confirmed that September 29th is the last day of Endless Pasta Bowl promotion. Even the Olive Garden website as of right now advertised Endless Pasta Bowl promotion for this New York City location. I feel very disapointed that the server misled me about fictious end date of the Endless Pasta Bowl promotion and I think that he and especially his manager should have known better about the end date of this promotion. I feel that I was was baited by the advertisements and switched by the server, and as a retail manager myself, I find it hard to believe in that the server was not properly informed and checked by the store and/or corporate management of the terms and running period of such big and widespread sales event as the Endless Pasta Bowl.